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Collection/Disconnection Procedures
Billing and Collection ProceduresA. Standard Billing
Bills for service will be rendered monthly and shall be paid no later than 14 days from the billing date. The Cooperative will render monthly a bill/delinquent statement in conjunction to the billing cycles on the 1st, 8th, 15th and 22nd of each month. Any bill/delinquent statement, which is not paid within the 14 days from the billing date thereof, shall be delinquent at which time the appropriate late charge, as specified in the applicable rate, will be added to the account’s balance due and become payable as part of the bill’s balance. The Cooperative may at any time after the delinquent date, disconnect the service of the consumer. Bills/delinquent statements shall be considered to be rendered when left with the member or left at the premises where the service is rendered or posted in the United States mail addressed to the member’s last known address.
B. Prepaid Billing
An existing member-owner or new prospective member, whose service is classified within the Cooperative’s Residential & Farm Service Rate Classes (Rate 1, 8 & 9), may chose to utilize the Cooperative’s Pre-Payment Billing System. This billing system requires no deposit of the member-owner. The Cooperative will not render a monthly billing/delinquent statement to Prepay billing system members. The member will be able to track their electrical usage/billing either online or by phone. Notifications, alerts and communications will be delivered at the appointed times chosen by the member-owner. Anytime a member’s Prepay billing balance become negative, that member’s service may be terminated except on week-ends and holidays. Failure by a member to accept either e-mail or phone call notifications that a pending disconnection of service for failing to maintain a credit balance on the member’s prepay account shall not impact the actions of the Cooperative to disconnect service.
C. Disconnection of Service
Failure to pay a member’s monthly bill balance by the delinquent date, as shown on each monthly billing/delinquent statement, may result in disconnection of service. Members who utilize the Cooperative’s Prepay Billing Service, may have their service disconnected once their account balance no longer displays a positive balance. The member-owner has the responsibility to monitor the member’s account in order to prevent the account from having a negative balance and, although the Cooperative may send courtesy notices of termination, the Cooperative shall have no obligation to send the member a notice of termination of service prior to disconnecting service to the member.
A member’s service may also be disconnected when a payment device (Check, e-check, credit card, or other payment system) is returned by the banking institution as either “insufficient funds, account closed, etc.” The Cooperative will charge a $30.00 fee plus bank charges (if applicable) to a member’s account for each returned checking device. A member who issues three (3) returned checking devices will be immediately placed on a cash basis and the Cooperative will not accept any further checking devices for one (1) year. During this twelve (12) month period, the member must have an excellent credit history for Cooperative to again accept checking devices after the twelve (12) month period.
The Cooperative may extend at any time and from time to time, upon terms satisfactory to it, the time for payment of any such delinquent account, or any part thereof, and its action is so doing, whether by taking the note of the consumer or anyone else, with or without security, or merely extending the time for payment of such account shall be without prejudice to its right thereafter to disconnect service as above provided, and by so doing the Cooperative shall not be held or considered as waiving its right, at its option, to disconnect service thereafter and to treat the contract under which the consumer is served as canceled and at an end.
